Integrated Management System Policy of Yazd Poolica Industries Manufacturing Company: The company’s management, with a firm belief in a win-win approach towards customers, complainants, shareholders, employees, suppliers, the government, and society, commits to the following:

• Adherence to mandatory standards and continuous quality improvement in product manufacturing and service delivery
• Enhancing product quality, increasing product variety, boosting customer satisfaction, and driving sales growth
• Modernization and optimization of production machinery and equipment
• Empowering and motivating employees while effectively leveraging their ideas
• Maintaining a safe, organized, and well-maintained work environment
• Continuous improvement of the quality management system
• Ensuring an effective and efficient customer complaint-handling process that leads to customer satisfaction

All employees of the organization firmly believe that “Customer satisfaction is the key to survival”; therefore, they wholeheartedly strive to achieve the above strategies.